Is AI Replacing the CSR?

Ep. 14: Is AI Replacing the CSR?

This week, we dive into the exciting world of AI in the home services industry. My guest, Corey Berrier, discusses the rapid advancements in technology and how it’s reshaping the way we do business.

From automated customer interactions to streamlined workflows, we explore the potential of AI to revolutionize your company’s operations.

Discover how AI can help your business move a hundred times faster, but also learn about the risks of falling behind in this ever-evolving digital landscape.

The home services industry has historically been slow to adopt new technologies, but now is the time to embrace change and stay ahead of the competition.

Corey shares insights on training bots to handle customer inquiries, scheduling, and even providing estimates for potential customers. Imagine your technicians being able to get immediate answers to their questions, freeing them up to focus on what they do best!


[0:26] – Introduction to the episode and our guest, Corey Berrier, an expert in AI and its application in the Home Services contractor world.
[1:25] – Corey shares his excitement about the rapid advancements in AI and how it feels like the early days of the internet.
[2:05] – Discussion on how AI can help businesses grow faster and avoid being left behind.
[3:26] – Corey explains how AI can perform certain tasks better than humans, freeing up human resources to focus on tasks that require human touch.
[4:22] – Corey shares his personal experience and how it led him to the AI space.
[5:49] – Discussion on how AI can help in customer service by reducing human error and providing 24/7 support.
[9:21] – Corey talks about the follow-up process and how AI can make it more efficient and streamlined.
[13:13] – Corey explains how AI can help in training employees and reducing the workload of service managers.
[17:00] – Corey emphasizes the importance of good data for effective AI implementation.
[18:07] – Corey talks about how AI can be programmed to perform tasks on schedule.

Corey Berrier is a Sales Consultant and Coach for the Home Services Industry | AI consultant | #1 Best Selling Author | Host of Successful Life Podcast I Public Speaker | Expert on Deck Embryia Accelerator Clean Tech Startups.

See below to learn more about how to get in contact with Corey and his team.

Learn how my Core Fit Hiring System can get you your desired results by visiting


[email protected]

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