Coaching Spotlight: Transforming Office Dynamics With Clear Communication
At Core Matters, we take immense pride in the transformative journeys our clients go through. This month, we’re highlighting an inspiring success story featuring a company that was dealing with bigger problems in the office than with their techs.
During the hustle of peak season, the office was a whirlwind of activity, yet something wasn’t quite right. The frustrations had reached a boiling point and the owner was ready to hire for multiple key roles. Desperate for change, she reached out to us, hoping for a complete office overhaul.
We quickly wrote the job descriptions, but realized something was missing. Before launching into interviews, we had a conversation with the owner.
Do you think your team knows what you expect of them?
The answer was no.
We encouraged her to take a step back and reconsider the job performance issues she was witnessing.
A few days later we received a text from the owner: Turn off the job ads.
We’ve been in business long enough to know this usually means one of two things:
- Her world was on fire and she couldn’t deal with hiring right now.
- She found the people she needed and the job search was over.
We checked in to see how we could support our client and she explained that a lightbulb turned on after our previous conversation. The frustration with the office staff wasn’t due to incompetence, but rather a lack of clear guidance and support from leadership.
With this new insight, the owner immediately changed the way she was supporting her team. She started recording videos to document and communicate expectations. These were easy to share with the entire team instantly, which allowed everyone to be on the same page.
The transformation was almost immediate.
Rather than hiring to replace seemingly incompetent workers, she decided to give her team a second chance. The owner watched them learn and adapt quickly. Frustration turned into collaboration. The team felt a new sense of appreciation and value.
This success story is a testament to the power of clear communication and leadership. It’s a proud coaching moment for us at Core Matters, highlighting that sometimes the problems we perceive aren’t the actual issues. By addressing the root cause – in this case, a lack of clear expectations and support – we can achieve amazing results.
The journey from frustration to empowerment is a perfect example of the changes that occur with the right coaching and support. At Core Matters, we’re committed to helping our clients uncover these insights and achieve their full potential.
It’s time to invest in a strategic hiring plan that will transform your workforce. Book a discovery call to learn more!
