Summary
Richard Hart, the founder of Hart’s Plumbing and Heating, shares his insights on finding and developing good people in the service industry. He shatters the myth that there are no good people out there and emphasizes the importance of the people in a business.
Richard discusses the training and education programs at Hart’s Academy and the company’s commitment to providing high-value service. He also talks about the growth and expansion plans of Hart’s Plumbing and Heating and their focus on acquiring smaller companies. Richard’s passion for helping veterans and his dedication to changing the perception of service trades shine through in the conversation.
Takeaways
- There are good people in the service industry, and it’s a limiting belief to think otherwise.
- Training and education are essential for developing a skilled and professional team.
- Hiring for culture fit is crucial to ensure that team members align with the company’s values and provide excellent service.
- Creating a positive perception of service trades requires delivering high-value service and exceeding customer expectations.
Chapters
00:34 The Existence of Good People
01:27 Finding Good People
03:48 Passion for Helping Veterans
04:23 Acquisitions and Growth
05:19 Providing High-Value Service
06:02 Changing the Perception of Service Trades
07:02 The Satisfaction of Helping Customers
08:13 Respectful and Professional Service
09:20 Creating a Respectable Team
10:22 Training and Education for Growth
11:07 Vetting and Onboarding Process
13:03 Training Apprentices and Inspections
14:27 Hiring for Culture Fit
15:09 Richard’s Journey and Milestones
19:20 Addressing Culture Fit Issues
20:18 Impact of Core Values and Training
21:15 Opportunities and Contact Information
Connect With Richard
Website: https://hartsservices.com/
LinkedIn: https://www.linkedin.com/in/richard-hart-438a74a6/
Support Titans of the Trades
If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.
