Imagine a tool that promises to streamline your construction business but ends up creating more confusion, costing you thousands in lost productivity.
Sound familiar?
It’s a common story Jenny Benbrook, CEO of Powerhouse Consulting Group, hears from contractors across the trades. Jenny sat down with us on the Titans of the Trades podcast to break down exactly why construction software implementations fail and how you can turn those failures into major wins.
Why Your Construction Software Fails
Most contractors purchase field service management (FSM) software hoping it will magically simplify their workload. But as Jenny explains, software is not a quick fix. It’s an advanced tool that requires strategic implementation, training, and continual improvement. Without the right approach, your new software becomes an expensive headache rather than a productivity booster.
Jenny identifies two major barriers to successful software adoption:
- Generational Mindset Shift: Many seasoned contractors grew up with pen and paper. They’re skeptical about relying entirely on digital solutions.
- Poor Implementation: Too many contractors expect their teams to “just figure it out.” But without proper training and support, even the best software becomes useless.
Make Your Software Work For You, Not Against You
So how do you transform your software from burden to breakthrough? Jenny emphasizes the need for intentionality. You need a clear, structured plan for using technology, just like you would for a major construction project. Her team helps contractors pinpoint exactly where their tech is underperforming and provides actionable solutions to maximize its potential.
Automating Tasks You Didn’t Know You Could
Jenny shares a powerful story about a contractor whose inside salesperson spent 15 hours weekly chasing unpaid invoices. Powerhouse streamlined this process using built-in features of ServiceTitan’s Marketing Pro, completely automating accounts receivable follow-ups. The result? Reclaimed hours and dramatically increased revenue potential.
The Future of Construction is AI
AI isn’t just the future, it’s already reshaping how successful contractors operate. But Jenny warns against the common fear: AI won’t replace your people; it will empower them. The real question contractors should ask isn’t whether AI will impact their jobs, but how effectively they can integrate it to boost customer service and internal efficiency.
Mistakes That Cost Contractors Thousands
One of the most overlooked areas of risk for contractors is failing to document critical processes like inventory management. Jenny shares multiple stories of contractors panicking after losing key staff who were the only ones who understood their internal systems. The solution? Well-documented processes, ongoing training, and ensuring your software usage is clearly communicated across your team.
The Power of Intentional Technology Use
In short, Jenny’s advice boils down to this: stop viewing software as a solution and start seeing it as a critical team member. Just like any team member, it requires investment, training, and continual improvement to deliver real results.
Want to learn how Jenny’s team at Powerhouse transforms construction software nightmares into streamlined operations?
Listen to the full episode now and discover exactly how intentional technology adoption can significantly boost your business profitability and productivity.
Connect With Jenny:
Website: https://mypowerhouse.group/
LinkedIn: https://www.linkedin.com/in/jennybenbrook/
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