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The Role of Technology in Business Growth

The Role of Technology in Business Growth
Ep. 83:
The Role of Technology in Business Growth

In this conversation, Ryan Englin interviews Vitaliy Kofman, Service Operation Manager at LaMarco Systems, a security and fire alarm company. Vitaliy shares insights into the company’s operations, including how they navigate seasonal challenges, the importance of technology in improving efficiency, and strategies for attracting and retaining technicians. He emphasizes the role of continuous education and cross-training in employee retention and discusses the company’s culture of growth and development.

Takeaways

  • LaMarco Systems offers a wide range of products and services to navigate seasonal slowdowns.
  • Technology has unified various operational systems for efficiency.
  • Employee retention is enhanced through technology that reduces frustration.
  • Continuous education and training are vital for technician development.
  • Cross-training allows employees to contribute across different business areas.
  • A strong company culture encourages technicians to seek growth opportunities.
  • The company is expanding and adapting to industry changes.
  • Maintaining a good reputation helps attract service requests from various clients.
  • Investing in technology can simplify processes and improve communication.
  • A supportive leadership fosters a culture of learning and development.

Chapters

03:08 Navigating Seasonal Challenges in the Security Industry

06:01 Leveraging Technology for Operational Efficiency

09:00 Attracting and Retaining the Next Generation of Technicians

11:54 Continuous Education and Cross-Training for Employee Retention

14:55 Fostering a Culture of Growth and Development

17:55 Conclusion and How to Connect with LaMarco Systems

To Connect With Vitaliy:

LinkedIn: https://www.linkedin.com/in/vitaliy-kofman-5433565b/

Website: https://lamarcosystems.com/

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About the Host

Ryan Englin is passionate about supporting blue collar companies to build amazingly productive companies by hiring the right people. Growing up, he saw his own father working 12-hour shifts and weekends as an owner/operator, witnessing firsthand the struggles that these companies have in hiring quality frontline employees.

His company, Core Matters, provides coaching and training on attracting, hiring, and retaining rock star employees. Using his proven process, the Core Fit Hiring System, small and midsize businesses learn how to start hiring better people, faster.

- Ryan Englin | CEO

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