The Power of an Apprentice Academy

The Power of an Apprentice Academy
Ep. 60:
The Power of an Apprentice Academy


Richard Hart, the founder of Hart’s Plumbing and Heating, shares his insights on finding and developing good people in the service industry. He shatters the myth that there are no good people out there and emphasizes the importance of the people in a business.

Richard discusses the training and education programs at Hart’s Academy and the company’s commitment to providing high-value service. He also talks about the growth and expansion plans of Hart’s Plumbing and Heating and their focus on acquiring smaller companies. Richard’s passion for helping veterans and his dedication to changing the perception of service trades shine through in the conversation.


  • There are good people in the service industry, and it’s a limiting belief to think otherwise.
  • Training and education are essential for developing a skilled and professional team.
  • Hiring for culture fit is crucial to ensure that team members align with the company’s values and provide excellent service.
  • Creating a positive perception of service trades requires delivering high-value service and exceeding customer expectations.


00:34 The Existence of Good People

01:27 Finding Good People

03:48 Passion for Helping Veterans

04:23 Acquisitions and Growth

05:19 Providing High-Value Service

06:02 Changing the Perception of Service Trades

07:02 The Satisfaction of Helping Customers

08:13 Respectful and Professional Service

09:20 Creating a Respectable Team

10:22 Training and Education for Growth

11:07 Vetting and Onboarding Process

13:03 Training Apprentices and Inspections

14:27 Hiring for Culture Fit

15:09 Richard’s Journey and Milestones

19:20 Addressing Culture Fit Issues

20:18 Impact of Core Values and Training

21:15 Opportunities and Contact Information

Connect With Richard


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About the Host

Ryan Englin is passionate about supporting blue collar companies to build amazingly productive companies by hiring the right people. Growing up, he saw his own father working 12-hour shifts and weekends as an owner/operator, witnessing firsthand the struggles that these companies have in hiring quality frontline employees.

His company, Core Matters, provides coaching and training on attracting, hiring, and retaining rock star employees. Using his proven process, the Core Fit Hiring System, small and midsize businesses learn how to start hiring better people, faster.

- Ryan Englin | CEO

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