The Power of an Apprentice Academy

The Power of an Apprentice Academy
Ep. 60:
The Power of an Apprentice Academy

Summary

Richard Hart, the founder of Hart’s Plumbing and Heating, shares his insights on finding and developing good people in the service industry. He shatters the myth that there are no good people out there and emphasizes the importance of the people in a business.

Richard discusses the training and education programs at Hart’s Academy and the company’s commitment to providing high-value service. He also talks about the growth and expansion plans of Hart’s Plumbing and Heating and their focus on acquiring smaller companies. Richard’s passion for helping veterans and his dedication to changing the perception of service trades shine through in the conversation.

Takeaways

  • There are good people in the service industry, and it’s a limiting belief to think otherwise.
  • Training and education are essential for developing a skilled and professional team.
  • Hiring for culture fit is crucial to ensure that team members align with the company’s values and provide excellent service.
  • Creating a positive perception of service trades requires delivering high-value service and exceeding customer expectations.

Chapters

00:34 The Existence of Good People

01:27 Finding Good People

03:48 Passion for Helping Veterans

04:23 Acquisitions and Growth

05:19 Providing High-Value Service

06:02 Changing the Perception of Service Trades

07:02 The Satisfaction of Helping Customers

08:13 Respectful and Professional Service

09:20 Creating a Respectable Team

10:22 Training and Education for Growth

11:07 Vetting and Onboarding Process

13:03 Training Apprentices and Inspections

14:27 Hiring for Culture Fit

15:09 Richard’s Journey and Milestones

19:20 Addressing Culture Fit Issues

20:18 Impact of Core Values and Training

21:15 Opportunities and Contact Information

Connect With Richard

Website: https://hartsservices.com/
LinkedIn: https://www.linkedin.com/in/richard-hart-438a74a6/

Support Titans of the Trades

If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

About the Host

Ryan Englin is passionate about supporting blue collar companies to build amazingly productive companies by hiring the right people. Growing up, he saw his own father working 12-hour shifts and weekends as an owner/operator, witnessing firsthand the struggles that these companies have in hiring quality frontline employees.

His company, Core Matters, provides coaching and training on attracting, hiring, and retaining rock star employees. Using his proven process, the Core Fit Hiring System, small and midsize businesses learn how to start hiring better people, faster.

- Ryan Englin | CEO

You May Also Like

Episode 64
Tom Reber
Tom Reber
Founder | The Contractor Fight

Uncover contractor challenges, the importance of service value, consistent hiring, positive culture, and employee growth to change your business.

Episode 63
Ira Singer
Ira Singer
Founder | Mosaic Construction

Learn about growth opportunities that come from cultivating strong relationships and an elevated experience.

Episode 62
Levi Torres
Levi Torres
President | High 5 Plumbing

Defy stereotypes by emphasizing cleanliness, professionalism, and outstanding customer service.

Subscribe to Our Podcast

Click Below to Subscribe on Your Preferred Podcast Platform

Free eBook:
How to Hire the Ones You Won’t Want to Fire

Learn the secrets to better interviews so you always hire the right people the first time in this comprehensive 66-page eBook that’s a must-read for anyone who hires.

How to Hire

Unlock Your Company’s Hiring Potential: Take The Recruiting Roadblocks Quiz